Last updated 2026-07-09
TL;DR
Utah runs its own Do Not Call Registry under the Utah Telephone Solicitation Act, separate from the federal FTC registry. Telemarketers must scrub both lists before calling Utah numbers. Consumers register free at donotcall.utah.gov. Violations carry fines up to $2,500 per call under state law, and the federal TCPA adds up to $1,500 per willful violation on top.
What is the Utah Do Not Call list and how does it work?
Utah keeps its own statewide Do Not Call Registry. The Utah Division of Consumer Protection runs it under the Utah Telephone Solicitation Act, Utah Code Ann. § 13-25a [1]. It sits alongside the federal National Do Not Call Registry, which the FTC manages under 47 U.S.C. § 227 [2]. Call Utah residents for sales, and you have to scrub against both lists before you dial. Two lists. One mistake on either is its own violation.
The state list covers calls to Utah phone numbers, cell phones included. Registration is free for consumers and permanent. It doesn't expire. The federal list is now permanent for registered numbers too, so neither one requires renewal anymore.
For callers, the rule reads simple. If a number sits on either list, you cannot make a telephone solicitation to it unless a specific exemption applies. The burden of checking both lists is entirely yours, not the consumer's. Nobody at the Division is going to warn you first.
How do Utah consumers register on the Do Not Call list?
Utah residents register through the Division of Consumer Protection at donotcall.utah.gov [7]. You can sign up online or call the Division directly. It costs nothing and never needs renewing.
To add your number to the federal registry too, go to donotcall.gov or call 1-888-382-1222 from the phone you want to register [3]. The two registrations run independently. Doing one does not do the other. Want full coverage? Register on both.
After you register, federal rules give telemarketers 30 days to pull your number from their lists [3]. Utah law runs on similar timing, so expect calls to taper off over a month, not overnight. Scam calls and overseas robocall operations ignore these lists completely. Worth knowing, so you're not confused when the junk keeps coming from bad actors who were never going to check.
For your cell phone specifically, both the Utah list and the federal list cover wireless numbers. There's no separate mobile-only registry. See our guide on the mobile phone do not call list for how wireless numbers get treated.
What rules do telemarketers have to follow under Utah law?
The Utah Telephone Solicitation Act puts several duties on anyone making telephone solicitations to Utah residents [1]. Miss one and you're exposed even if the call itself seemed fine.
First, registration. Telemarketers have to register with the Utah Division of Consumer Protection before making solicitation calls. This is a real filing with fees, more than ticking a box.
Second, list scrubbing. Before each campaign, telemarketers download and compare their call lists against the Utah registry. Failing to scrub is itself a violation, even when the individual calls would otherwise pass.
Third, time-of-day limits. Calls are allowed only between 8:00 a.m. and 9:00 p.m. local time at the recipient's location. That mirrors the federal TCPA rule at 47 C.F.R. § 64.1200(c)(1) [4].
Fourth, identification. The caller has to state their name, the company they represent, and the purpose of the call at the start.
Fifth, company-specific do not call requests. When a Utah consumer tells a telemarketer to stop, that company must honor it. Federal rules require immediate placement on the internal DNC list; Utah expects the same fast handling. This request holds even if the number isn't on the state or federal registry.
The do not call telemarketer list article covers how internal suppression lists fit alongside registry scrubbing.
What exemptions exist from the Utah Do Not Call rules?
Not every call to a registered number is illegal. Both Utah law and the federal TCPA carve out categories of callers who get a pass.
The main Utah exemptions:
- Calls to existing customers where the telemarketer has an established business relationship within the past 18 months (matching the federal EBR standard) [9]
- Calls made with the prior express written consent of the called party
- Political calls (campaigns, parties, PACs)
- Charitable solicitations, though Utah has separate disclosure rules for nonprofits
- Market research and survey calls where nobody's trying to sell anything
- Calls from businesses where the consumer has a current account relationship
The established business relationship exemption trips up small teams more than anything else. It covers 18 months from the date of a purchase, transaction, or delivery, and 3 months from an inquiry or application [9]. Once that window shuts, a registered number goes back to protected status. You can't treat an old customer as callable forever.
Political and charitable calls being exempt surprises a lot of people. The FTC has no authority to restrict political calls under the Telemarketing Sales Rule, and the FCC has addressed the point in its TCPA orders [5]. Charities that hire for-profit telemarketers to fundraise still face restrictions, and those hired firms may have to comply even when the charity itself is exempt.
Work in more than one state? Compare Utah's carve-outs to the others. Virginia runs a similar dual-registry system under the Virginia Telephone Privacy Protection Act. Our do not call list hub maps how state lists generally interact with the federal registry.
What are the fines and penalties for violating Utah's Do Not Call rules?
Utah can impose a civil penalty of up to $2,500 per violation under Utah Code Ann. § 13-25a [1]. Each call to a registered number counts separately. Dial 200 registered Utah numbers in a campaign without scrubbing, and that's up to $500,000 of exposure from the state alone.
Federal penalties stack on top. Under 47 U.S.C. § 227(c)(5), consumers can sue for $500 per violation, or $1,500 if the court finds the violation willful or knowing [2]. The FTC can also seek civil penalties under the Telemarketing Sales Rule, currently up to $51,744 per violation as of 2024 after inflation adjustments [6].
The Utah Division of Consumer Protection has brought enforcement actions, and the FTC files DNC cases regularly. Its recent actions have hit debt collection and home security sales operations with seven-figure penalties [6].
Small teams sometimes assume the risk is low because they're small. The math says otherwise. Volume is what matters, and autodialers rack up counts fast. Picture a team dialing 1,000 Utah numbers a day, a 5% DNC hit rate, no scrubbing. That's 50 violations a day. At $2,500 each from Utah and $1,500 each from federal private suits, a single month of that is a business-ending number.
See our overview of penalties and lawsuits for how complaint data turns into actual enforcement.
How do you file a Do Not Call complaint in Utah?
Consumers who keep getting calls after registering have two complaint paths, and using both is smart.
For the Utah state registry, complaints go to the Utah Division of Consumer Protection, part of the Utah Department of Commerce. File through the Division's site at commerce.utah.gov or call the Division directly [7]. Give the date and time of the call, the number that called you, and the company name if you have it. The Division investigates and can refer cases for civil enforcement.
For the federal registry, file at donotcall.gov or call 1-888-382-1222 [3]. The FTC and FCC share complaint data, and the FTC uses aggregate patterns to pick enforcement targets. A single complaint rarely triggers its own investigation, but it feeds the systems that do.
Were the calls robocalls or recorded messages sent without your consent? That's a separate, stronger TCPA violation worth flagging in your complaint. The do not call list report guide walks through what information makes a complaint actionable.
As a private person you can also sue under 47 U.S.C. § 227(c)(5), in small claims or federal court, for up to $1,500 per willful violation, no lawyer required. Some plaintiff attorneys take TCPA cases on contingency because the statutory damages are fixed and the math tends to work in their favor.
Does the Utah Do Not Call list cover text messages and robotexts?
The federal TCPA covers text messages as plainly as voice calls. The FCC has confirmed that reading in multiple orders, and courts have consistently held that an SMS is a "call" under 47 U.S.C. § 227 [5]. If a number's on the DNC registry, you generally can't send unsolicited commercial texts to it either, absent prior express written consent.
Utah's Telephone Solicitation Act was written mostly around voice calls, but the Division of Consumer Protection reads its principles to cover solicitation texts. For any Utah-targeting team, the safe move is to treat DNC-registered numbers as off-limits for commercial texts, same as calls.
With texts, the bigger compliance trap is consent, not the DNC list. Even numbers not on the DNC list need prior express written consent for automated or prerecorded texts under 47 C.F.R. § 64.1200(a) [4]. The DNC list is a floor. It's not the whole picture for SMS.
Our mobile phone do not call list article goes deeper on how wireless numbers interact with DNC and TCPA consent rules.
How does the Utah list compare to the federal Do Not Call registry?
Here's a direct comparison of the two registries as they apply to Utah calling. Read it before you assume federal compliance covers you in Utah. It doesn't.
| Feature | Federal DNC Registry | Utah DNC Registry |
|---|---|---|
| Governing law | 47 U.S.C. § 227, TSR | Utah Code Ann. § 13-25a |
| Who registers consumers | FTC | Utah Division of Consumer Protection |
| Registration cost (consumer) | Free | Free |
| Registration expiration | Permanent | Permanent |
| Telemarketer scrubbing required | Yes, every 31 days | Yes, before each campaign |
| Max fine per violation (state/federal agency) | $51,744 (FTC/TSR) | $2,500 |
| Private right of action | Yes, $500-$1,500/call | State AG enforcement |
| Covers cell phones | Yes | Yes |
| Exempts political calls | Yes | Yes |
| Established business relationship window | 18 months / 3 months | Same standard applied |
The federal registry is bigger and the FTC's reach is broader. Utah's state enforcement still has real teeth against patterns of local calling. Both apply at the same time to Utah residents, and ignoring either is its own separate violation.
The FTC do not call list article covers the federal side in full. For parallel state examples, the Indiana do not call list and Florida do not call list articles show how other states structure their own registries, with different fee and enforcement setups.
How do telemarketers get access to the Utah Do Not Call list?
Telemarketers who need to scrub Utah numbers get the state list through the Utah Division of Consumer Protection. The process: register as a telemarketer with the Division, pay the fees, then download the list for scrubbing [1].
The federal list works differently. Companies reach the National DNC Registry through the FTC's system at donotcall.gov and pay an annual fee based on the area codes they pull. Under recent FTC fee schedules, the first five area codes are free, then a per-area-code fee applies for more, up to an annual maximum [3]. The FTC changes the exact amounts periodically, so check the current schedule directly rather than trusting a number you saw in some older article.
For day-to-day compliance, most sales teams run a DNC registry scrubbing service or a built-in dialer feature that pulls both federal and state data automatically. Worth the cost. Manual scrubbing at scale is error-prone, and a single missed batch can generate hundreds of violations.
Want the full mechanics of getting list data as a caller? The how do I get the do not call list guide covers the step-by-step access for both registries.
LeadCompliant's free DNC checker lets you test individual numbers against the federal registry as a starting point. For campaign-level scrubbing, you'll need a registered organization account with the FTC and with Utah's Division.
What should outbound sales teams do right now to comply with Utah DNC rules?
If your team calls or texts Utah residents, here's what needs to be in place. Not eventually. Now.
Register as a telemarketer with the Utah Division of Consumer Protection if you haven't [1]. This isn't optional. No registration means you're non-compliant before the first call connects.
Subscribe to both the federal registry and the Utah registry. Set a calendar reminder to re-download the state list before each campaign. The federal registry requires scrubbing at least every 31 days [3]. Utah wants it before each campaign, which for many teams is more often.
Build an internal DNC list. Every time a Utah consumer asks not to be called, that number goes on your suppression list fast (immediately beats 30 days). This list applies no matter what the registries say.
Document your consent for any number you call without a clear exemption. Relying on established business relationship or prior express consent? Keep the records. In a TCPA suit, the burden of proof is on the caller, not the consumer.
Train your callers on the 8 a.m. to 9 p.m. window and the required identification at the start of the call. Basic stuff, and it generates the most complaints when people skip it.
Operate in multiple states? Treat each state's list as its own obligation. Virginia's rules (under the Virginia Telephone Privacy Protection Act) and Utah's differ on registration mechanics and fees, even though the consumer experience looks about the same.
LeadCompliant's compliance kit includes a state-by-state scrubbing checklist and call script templates covering the identification requirements for Utah and other regulated states. A practical starting point if you're building a process from scratch.
What does prior express written consent mean for Utah callers?
Prior express written consent is the concept that decides most of your outbound compliance, federally and in Utah. Under the TCPA at 47 C.F.R. § 64.1200(f)(9), "prior express written consent" means a written agreement that clearly authorizes the seller to deliver advertisements or telemarketing messages using an automatic telephone dialing system or an artificial or prerecorded voice, and that includes the telephone number the person agrees to be called at [4].
The FCC has said the standard requires the consumer's signature after a clear and conspicuous disclosure of what they're agreeing to. A pre-checked box does not count. Consent buried in terms of service does not count. The agreement has to be specific about the type of calls or texts the consumer is signing up for.
For Utah callers, consent is what unlocks contact with numbers on the DNC registry. Without it, the EBR exemption is your only other route, and that window closes. Keep written consent records for at least four years, which covers the longest applicable statute of limitations in most TCPA contexts.
The consent and opt-in area of LeadCompliant has deeper guides on structuring compliant opt-in flows. The government do not call list article explains which caller categories fall outside the consent requirement entirely.
Frequently asked questions
Is Utah's Do Not Call list separate from the federal Do Not Call registry?
Yes. Utah maintains its own registry under Utah Code Ann. § 13-25a, administered by the Utah Division of Consumer Protection. The federal registry is run by the FTC under 47 U.S.C. § 227. Telemarketers calling Utah residents must scrub both. Registering on one does not register you on the other, so consumers should sign up at both donotcall.utah.gov and donotcall.gov.
How do I add my number to the Utah Do Not Call list?
Go to donotcall.utah.gov and register online for free. You can also reach the Utah Division of Consumer Protection by phone. Registration is permanent and never expires. After you register, telemarketers have up to 30 days to remove your number from their call lists. Register at donotcall.gov as well for federal coverage.
How much can telemarketers be fined for violating the Utah Do Not Call list?
Utah law allows civil penalties up to $2,500 per violation, and each call to a registered number is separate. Federal TCPA violations add $500 to $1,500 per call in private lawsuits, and the FTC can seek up to $51,744 per violation under the Telemarketing Sales Rule. A single unchecked campaign hitting hundreds of registered Utah numbers can generate six-figure exposure.
What exemptions let telemarketers call Do Not Call-registered Utah numbers?
The main exemptions are an established business relationship within the last 18 months (or 3 months for an inquiry), prior express written consent, political calls, and certain charitable solicitations. Market research calls where no sale is solicited are generally exempt too. If none of these apply, calling a DNC-registered Utah number is a violation.
Do text messages and robotexts count as Do Not Call violations in Utah?
The federal TCPA covers text messages as calls under 47 U.S.C. § 227, and the FCC has confirmed it. Commercial texts to DNC-registered numbers without prior express written consent can violate both the TCPA and Utah's solicitation laws. Treating registered numbers as off-limits for both calls and texts is the safest position for any Utah-targeting campaign.
How often do telemarketers have to scrub against the Utah Do Not Call list?
Utah requires scrubbing before each calling campaign. The federal registry requires scrubbing at least every 31 days. In practice, if you run campaigns more often than monthly, you may need the Utah list more frequently than the federal one. Most compliance teams set up automated scrubbing through their dialer or a third-party service to cover both.
Can I sue a telemarketer myself for calling my Utah DNC-registered number?
Federally, yes. Under 47 U.S.C. § 227(c)(5) you can file a private lawsuit for $500 per violation or $1,500 per willful violation. Utah's statute is mainly enforced through the AG and Division of Consumer Protection rather than private suits. Many TCPA plaintiffs file in federal court using the federal private right of action and don't rely on state law for damages.
How do I file a Do Not Call complaint in Utah?
File with the Utah Division of Consumer Protection through commerce.utah.gov, or call the Division directly. Include the date and time of the call, the number that called you, and the company name if known. Also file at donotcall.gov to feed federal complaint data. Robocall complaints can also go to the FCC through its consumer complaint center at fcc.gov.
Does registering on the Do Not Call list stop all unwanted calls?
No. The lists stop legitimate telemarketers who scrub properly. They don't stop scammers, overseas robocall operations, political callers, charities, or surveys. If calls keep coming after you register, some are from exempt categories and some from bad actors who ignore the registry. Filing complaints helps the FTC spot patterns but won't stop individual scam calls.
Do I need to register my cell phone separately on the Utah Do Not Call list?
No separate mobile registration is needed. Both the Utah state list and the federal registry cover cell phones the same way they cover landlines. Just register your cell number at donotcall.utah.gov and donotcall.gov. There's no distinct wireless-only list. All registered numbers, whatever the type, are protected from covered telemarketing calls.
Does the established business relationship exemption apply in Utah?
Yes. Utah applies the same standard used federally: an existing customer relationship within the past 18 months, or an inquiry or application within the past 3 months, creates an EBR that permits calls even to DNC-registered numbers. Once those windows close, the protection reactivates. Document EBR dates, because the burden of proving an exemption applies falls on the caller.
What times of day can telemarketers call Utah residents?
Calls are permitted between 8:00 a.m. and 9:00 p.m. local time at the recipient's location. This matches the federal TCPA restriction at 47 C.F.R. § 64.1200(c)(1). If your call center sits in a different time zone, you calculate the recipient's local time, not your own. Calls outside those hours are violations independent of DNC registration status.
How does Utah's Do Not Call list compare to Virginia's?
Both Utah and Virginia run state DNC registries parallel to the federal list, requiring dual scrubbing. Virginia operates under the Virginia Telephone Privacy Protection Act with its own registration and enforcement structure. The fine amounts, registration fees, and exemption details differ between the two states. Outbound teams targeting both states must comply with each state's rules independently.
Sources
- Utah Legislature, Utah Code Ann. § 13-25a (Utah Telephone Solicitation Act): Utah maintains its own Do Not Call Registry under the Utah Telephone Solicitation Act; penalties up to $2,500 per violation; telemarketers must register with the Utah Division of Consumer Protection
- Legal Information Institute, Cornell Law, 47 U.S.C. § 227 (Telephone Consumer Protection Act): Federal TCPA provides private right of action for $500 per violation or $1,500 per willful violation; covers telephone solicitations and the National Do Not Call Registry
- FTC, National Do Not Call Registry information for consumers: Consumers register free at donotcall.gov or 1-888-382-1222; registration is permanent; telemarketers must scrub within 31 days of registration; first five area codes of registry access are free for telemarketers
- FCC, 47 C.F.R. § 64.1200 (TCPA implementing regulations): Calls restricted to 8 a.m. to 9 p.m. local time; prior express written consent definition requires clear disclosure and specific authorization; automated texts treated as calls
- FTC, Telemarketing Sales Rule civil penalty amounts: FTC can seek civil penalties up to $51,744 per TSR violation as of 2024 after inflation adjustments; FTC has brought seven-figure enforcement actions against companies ignoring DNC registries
- Utah Department of Commerce, Division of Consumer Protection: Utah residents register at donotcall.utah.gov and file Do Not Call complaints with the Utah Division of Consumer Protection, which investigates and can refer cases for civil enforcement
- FCC Consumer Complaint Center: Consumers can file robocall and TCPA complaints with the FCC; FCC and FTC share complaint data
- FTC, Complying with the Telemarketing Sales Rule: Established business relationship exemption covers 18 months from purchase/transaction, 3 months from inquiry or application; burden of proving exemption falls on the telemarketer